Frequently Asked Questions

What Can I Expect on My First Day?

Simply log in to your appointment and meet with your prescriber. They’ll review your medical, psychiatric, and family history, discussing your symptoms and main concerns. Together, you’ll explore the option of medication and, if needed, they’ll send prescriptions to your pharmacy or make referrals for additional treatments.

What are the Costs?

Our services are priced at $89 per month, covering your initial 50-minute intake session and all subsequent follow-up appointments.

What Conditions Do You Treat?

While we address a broad range of mental health conditions, our most common include anxiety, depression, ADHD, insomnia, OCD, bipolar disorder, and eating disorders. However, please note that we do not currently offer treatment for addictions.

What Medication Options Are Available?

Our prescribers employ a diverse range of medications, adhering to FDA guidelines and utilizing the latest evidence-based practices in medication management for treating mental health conditions.

How do I Schedule or Reschedule an Appointment?

Our online scheduling system makes rescheduling a breeze. Simply click on the get started button to choose a time that best fits with your schedule. Alternitavly, you can always call or text us for assistance.

Which Insurances Do You Accept? To provide you with the best service- PLEASE ADD a drop down here!
What is the Process for Adjusting or Changing My Medication?

From time to time, medications may require adjustments in dosage or timing, or it may become apparent that a different medication is better suited for you. Every individual is unique. Our dedicated staff is accessible via phone or text to address any concerns you may have. Additionally, you have the option to schedule an extra visit with your provider for further evaluation and discussion.

What SHOULD I Do If i Experience side effects?

Side effects of medication can vary, ranging from short-term to long-term effects. Some may dissipate over time, while others may persist. If it’s determined that a side effect is undesirable and unlikely to resolve on its own, discussing a medication change is advisable. In many cases, side effects can be managed by adjusting the dose, frequency, or timing of medication intake. Our experienced medical staff is here to assist you in determining the most appropriate course of action.

Is There support available for family members of patients?

Your family members can play a role in your recovery journey if you wish. We offer a variety of resources on our website to support family members who are involved in your care.

I have this condition…

At Platinum Psychiatry, we recognize that managing mental health conditions can feel like an uphill battle. If you’re facing symptoms such as persistent sadness, overwhelming worry, or difficulty focusing, know that you’re not alone.

Our team is here to provide understanding and support as you navigate your mental health path. From anxiety and depression to ADHD and bipolar disorder, we offer personalized care tailored to your specific needs. Let us assist you in finding the way to healing and well-being.

Mental illness encompasses a wide range of mental health conditions that affect mood, thinking, and behavior. The causes are often complex and multifaceted, involving a combination of genetic, biological, environmental, and psychological factors.

The exact causes of mental illness can vary greatly depending on the specific condition, but common factors include:


  •  Genetic Factors: Many mental illnesses run in families, suggesting that genes may play a role.
  • Biological Factors: Imbalances in brain chemistry or structural changes in the brain can contribute to mental illness.
  • Life Experiences: Traumatic or stressful life events, such as abuse, the death of a loved one, or financial problems, can trigger mental illness in people predisposed to these conditions.
  • Environmental Exposures: Exposure to environmental stressors, toxins, or even prenatal damage can play a role in the development of mental illness.

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(602) 730-6422

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Educational Resources

Understanding one’s condition is an essential part of managing mental illness. We provide patients and their families with educational materials and resources to help them understand the nature of mental illness, treatment options, and strategies for coping and recovery.

Common Symptoms of Mental Health Conditions

It’s completely normal for everyone to go through periods of stress and experience a range of emotions in response to life’s challenges. These feelings can actually be helpful, keeping us alert and ready to face difficult situations. However, when these symptoms become overwhelming, linger for a long time, and start to disrupt day-to-day activities, it might be a sign of a deeper issue. Recognizing when these experiences shift from being temporary reactions to persistent obstacles is an important step.

Seeking support during these times is a compassionate act of self-care and an important part of maintaining your well-being.

Symptoms of mental illness can vary widely but often include: 

  • Changes in mood, such as persistent sadness or feelings of euphoria
  • Confused thinking or reduced ability to concentrate
  • Excessive fears or worries, or extreme feelings of guilt
  • Extreme mood changes of highs and lows
  • Withdrawal from friends and activities
  • Significant tiredness, low energy, or sleeping problems
  • Detachment from reality (delusions), paranoia, or hallucinations
  • Inability to cope with daily problems or stress
  • Trouble understanding and relating to situations and to people
  • Alcohol or drug abuse
  • Major changes in eating habits
  • Sex drive changes
  • Excessive anger, hostility, or violence
  • Suicidal thinking

Break free from stigma with our compassionate mental health care. We provide a safe, judgment-free space where you can focus on your well-being without fear or shame.

Don’t continue to suffer alone. Begin your path to mental wellness today.


Voices of Healing

“My initial visit with Dr. Shorten went very well. I was comfortable with discussing my problems and with his responses. I felt “equal.” He seemed understanding of my choices and thoughts, which means a great deal to me. I’m looking forward to my next visit! I have been seeing psychiatrists for nearly ten years, and it is rare for me to look forward to seeing a new one. Decent prices without insurance!” -Madison

“A great team of professionals that are responsive via call/text/zoom. I have anxiety so being able to message instead of calling helps tremendously. I also don’t have insurance. The rates are reasonable.”-Mario

“They are extremely professional and non-judgemental. He made me feel comfortable during ou first visit and is willing to work with me to find what will work.” -Andrea

“I started having anxiety issues and my doctor couldn’t help. I called Platinum Psychiatry and spoke with Mel. She was kind and compassionate and went out of her way to help me book an appointment for the very next morning.” -Jeff


At Platinum Psychiatry, our dedicated professionals provide exceptional care and are genuinely passionate about making a positive impact in the lives of those they serve. We help men and women recover from a wide range of mental health conditions. Our team works closely with you to understand your symptoms and improve your quality of life. In a field often marked by confusion, stigma, and costly services, we offer a refreshing approach to mental health services.


16165 North 83rd Avenue

Suite 200

Peoria, Arizona 853382


Fax: (602) 654-1322


About Us

Frequently Asked Questions

Conditions We Treat

What is Mental Illness

About Medications



Bipolar Disorder



Phone or Secured Text:

(602) 730-6422

Our telephone line ensures secure and confidential communication, providing peace of mind for your psychiatry needs.

Your data is safe here. We won’t sell or use your information for marketing. Experience the privacy of our HIPAA-compliant telehealth service, blending convenience with confidentiality for your mental well-being.