Frequently Asked Questions

Simply log in to your appointment and meet with your prescriber. They’ll review your medical, psychiatric, and family history, discussing your symptoms and main concerns. Together, you’ll explore the option of medication and, if needed, they’ll send prescriptions to your pharmacy or make referrals for additional treatments.

From time to time, medications may require adjustments in dosage or timing or it may become apparent that a different medication is better suited for you. Every individual is unique. Our dedicated staff is accessible via phone or text to address any concerns you may have. Additionally, you have the option to schedule an extra visit with your provider for further evaluation and discussion.

Our goal is for you to find the right medication that works for you. Psychiatric treatment is not one size fits all solution. It takes trial and error to find what works best for your biology and environment.

Our team will work with you to design a safe and effective personalized treatment plan for you.

Here’s how our process works:

After the initial visit.

It’s important to follow the prescribed medication regimen. Our providers are well-versed in prescribing practices, ensuring that your dosage and medication type are both safe and suitable. If you experience any side effects or symptoms, don’t hesitate to reach out to your provider. They are committed to working with you to address any issues you may encounter.

Taking the medication.

Medications affect everyone differently and it can take a couple of weeks for your body to adjust and realize their full effects. Psychiatric medications typically require additional lifestyle changes to ensure that side effects and symptoms are managed. Feel free to message your provider to learn more about how to manage your symptoms and side effects.

Treatment Plan Adjustments.

Due to the legal regulations around some medications, your provider may only make adjustments to your medication once per month. If you are experiencing side effects of the medication, please message your provider to learn how to manage them.

We currently provide care to patients throughout Arizona and Virginia, with plans to expand soon to more states.

No, we currently only offer virtual telepsychiatry visits and care to ensure our experts can meet the needs of everyone, from the convenience of their own home.

Yes! We understand that finding the right mental health care provider is a deeply personal choice, and we’re committed to making the transition as smooth and supportive as possible. If you decide to transfer your care to us, we recommend obtaining a copy of your medical records from your current psychiatrist to ensure continuity of care.

Our team will work closely with you to understand your mental health history and tailor our approach to meet your needs. Before the initial consultation, patients are required to submit a thorough medical history survey which will be evaluated before each appointment.

Notes from your previous psychiatrist(s) will help with filling out the required information. Your previous records will also be helpful in evaluating your prescription history and treatment plans, and determine if they are still a good fit for you.

No, we currently only offer virtual telepsychiatry visits and care to ensure our experts can meet the needs of everyone, from the convenience of their own home.

Our services are priced at $89 per month, covering your initial 60-minute intake session and all subsequent follow-up appointments.

No. We believe insurance can oftentimes be a barrier to receiving premium quality mental health care. This is why we offer our services for a flat rate of $80/month to provide the best possible care for everyone.  

Our providers need to perform a comprehensive evaluation for every new patient. You can present the previous prescription to your provider and it will be taken into account when they craft your personalized treatment plan.

Your provider will help determine whether continuing your previous treatment plan is still a good option for you.

While we address a broad range of mental health conditions, our most common include anxiety, depression, ADHD, insomnia, OCD, bipolar disorder, and eating disorders. However, please note that we do not currently offer treatment for opioid addiction.

If you are diagnosed with a mental health condition and medication is an appropriate treatment option, then you may receive a prescription. It is not guaranteed and there are no refunds if you do not receive a prescription.

Yes! Depending on the complexity of your medical history, our providers can also provide treatment options for a wide variety of mental health conditions.

Our experts, with their extensive clinical knowledge in psychiatry, are adept at treating various conditions, including but not limited to depression, anxiety, and insomnia.

To explore the most beneficial treatment for your situation, please arrange an appointment with one of our professionals.

We do not currently offer therapy or cognitive behavioral therapy. Our current focus is on personalized medication management. However, there is a lot of value in these therapies and we highly recommend them.

Our prescribers employ a diverse range of medications, adhering to FDA guidelines and utilizing the latest evidence-based practices in medication management for treating mental health conditions.

To explore the most beneficial treatment for your situation, please arrange an appointment with one of our professionals.

Side effects of medication can vary, ranging from short-term to long-term effects. Some may dissipate over time, while others may persist. If it’s determined that a side effect is undesirable and unlikely to resolve on its own, discussing a medication change is advisable.

In many cases, side effects can be managed by adjusting the dose, frequency, or timing of medication intake. Our experienced medical staff is here to assist you in determining the most appropriate course of action.

Your family members can play a vital role in your recovery journey. We offer a variety of resources on our website to support family members who are involved in your care.

We’re here to make this process as easy as possible. First, your provider will review the medical history and assessments you’ve provided to us before your appointment.

Then, during the initial consultation, they will talk to you about your symptoms and treatment goals. Your provider will spend the majority of the time listening to your concerns, presenting treatment options, then helping you come to a decision on a treatment plan that works best for you.

Our online scheduling system makes rescheduling a breeze. Simply click on the “Get Started” button to choose a time that best fits with your schedule. Alternitavly, you can always call or text us for assistance.

Simply visit our website at https://www.platinumpsychiatry.com, and click “Get Started”.

Prior to your first consultation, we will supply you with intake forms and assessments to fill out. Typically, these documents provide your provider with sufficient information to diagnose your condition and propose treatment options.

Having your medical history and any relevant notes on hand will be beneficial when completing these forms and can also be valuable during your consultation.

Should your provider need your full medical history, we will guide you on how to securely share this information with us.

At this time, we only accept a valid photo ID that is not expired. You may not receive a prescription without proper identification, and most pharmacies will not dispense controlled substances without an in-state photo ID.

You may request your medical records and other documentation related to your treatment by contacting us at office@platinumpsychiatry.com

Absolutely! Platinum Psychiatry and its associated platform is HIPAA compliant and follows all HIPAA requirements including, but not limited to, the Privacy Rule. 

We take your security and privacy very seriously. We endeavor to: (1) Protect your confidentiality; (2) Prevent against unauthorized access of your personal data; and (3) Defend against anticipated threats. As such, we have a myriad of technical, administrative, and physical security controls in place.

Platinum Psychiatry is HIPAA compliant and follows all HIPAA requirements including, but not limited to: (1) Privacy Rule; (2) Transactions and Code Sets Rule; (3) Security Rule; (4) Unique Identifiers Rule; and (5) Enforcement Rule.

Platinum Psychiatry will never sell your information to third parties. When you partner with us, you can have confidence that we do not sell your data to other companies.